CUSTOMER SERVICE

PPWSA had 310,835 connections by 2016, all of which are metered with Class C and B water meters with diameters of 15mm – 40mm and of 80mm and above, respectively. All these water meters are calibrated annually. If a meter is damaged, it is replaced free of charge by PPWSA, unless the relevant customer is responsible for the damage to the meter. In these circumstances, the customers are obliged to pay the cost of PPWSA for repairing the meter.

Customers are classified into 6 types in accordance with current billing data as shown in below table:


Year
Domestic (Household)
Commercial
Government Institutions
Wholesalers

Wholesalers-RDE

Rent Room

Total
2004  105,981  14,947  559  17  18  0  121,522
2005  121,426  16,175  614  34  17  0  138,266
2006  132,287  18,738  635  47  17  0  151,724
2007  140,728  20,690  659  54  20  0  162,151
2008  152,972  24,486  693  36  13  0  178,200
2009  161,545  28,791  718  28  10  0  191,092
2010  169,700  32,447  741  20  21  0  202,929
2011  183,694  34,983  782  18  21  0  219,498
2012  195,261  39,033  797  17  20  0  235,128
2013  219,955  43,850  775  13  20  0  264,613
2014  225,735  44,258  785  14  20  0  270,812
2015  232,332  51,256  796  13  24  4,603  289,024
2016  251,067  54,228  655  11  22  4,852  310,835

Number of Connection in Districts:

No. DistrictNumber of Connection
01 Daun Penh 19,125
02 7Makara 18,587
03 ChamcarMon 29,331
04 Tuol Kork 29,304
05 Russey Keo 29,478
06 Meanchey 41,207
07 DongKor 14,774
08 Porsenchey 47,638
09 Sen Sok 42,074
10 Chroy Changvar 5,091
11 Chbar Ampov 18,921
12 Prek Phnov 2,202
13 Takmao 13,103
                        Total 310,835