CUSTOMER SERVICE

PPWSA had 367,032 connections by 2018, all of which are metered with Class C and B water meters with diameters of 15mm – 40mm and of 80mm and above, respectively. All these water meters are calibrated annually. If a meter is damaged, it is replaced free of charge by PPWSA, unless the relevant customer is responsible for the damage to the meter. In these circumstances, the customers are obliged to pay the cost of PPWSA for repairing the meter.

Customers are classified into 6 types in accordance with current billing data as shown in below table:


Year
Domestic (Household)
Commercial
Autonomous State Authorities
Wholesalers

Representative

Rent Room

Total
2004  105,981  14,947  559  17  18  0  121,522  
2005  121,426  16,175  614  34  17  0  138,266  
2006  132,287  18,738  635  47  17  0  151,724  
2007  140,728  20,690  659  54  20  0  162,151  
2008  152,972  24,486  693  36  13  0  178,200  
2009  161,545  28,791  718  28  10  0  191,092  
2010  169,700  32,447  741  20  21  0  202,929  
2011  183,694  34,983  782  18  21  0  219,498  
2012  195,261  39,033  797  17  20  0  235,128  
2013  219,955  43,850  775  13  20  0  264,613  
2014  225,735  44,258  785  14  20  0  270,812  
2015  232,332  51,256  796  13  24  4,603  289,024  
2016  251,067  54,228  655  11  22  4,852  310,835  
2017  271,317  55,891  655  8  20  5,397  333,288  
2018  301,834  58,789  664  7  35  5,703  367,032  

PPWSA divides water wholesalers into two categories: the wholesalers and wholesaler-RDE. Category 1(Type 5) are customers engaged in the business of distributing clean water to other users. This category of customers is charged the commercial tariff.. Category 2(Type 6) are representatives of communities or people in areas where PPWSA is unable to access. These representatives have to subscribe to PPWSA directly and distribute water to the communities and people in the areas, not mainly for the profit purpose. These distributors are charged the government tariff.

PPWSA Tariff Structure

Currently, PPWSA has three types of tariffs: domestic, commercial and government institutions. The tariff increases progressively with water consumption and differs based on the type of customer. The tariff is summarized in the table below.


Type of Customer Quantity of Water Consumption
Per Month
Fee per m³
   Domestic

      - From 00m³ To 03m³

      - From 04m³ To 07m³

      - From 08m³ To 15m³

      - From 16m³ To 50m³

      - Over 50m³

      400 riels

      500 riels

      770 riels

      1.010 riels

      1.270 riels
   Public Administration Institution and Wholesalers-Communities
   


      Without considering of quantity


      1.030 riels
   Commercial, Autonomous State Authorities and Wholesalers
   

      - From 0m³    To 100m³

      - From 101m³ To 200m³

      - From 201m³ To 500m³

      - Over 500m³

      950 riels

      1.150 riels

      1.350 riels

      1.450 riels