ORGANIZATIONAL STRUCTURE

Service Coverage and Expansion Plan 2011-2012

The 5 departments and units under the supervision of PPWSA have the following major roles:
• Secretariat is the direct secretary to the Director General and is responsible for all information, documentation and assisting the activities of the BOD;

• Inspection and Dispute Resolution is the supporting office to the Director General and its duties include researching, inspecting, and recording the consumption of potable water and settling claims lodged by customers regarding the consumption of potable water;

• Department of Planning and Technique is the supporting department the Director General and is responsible for the following:
-Preparing the operational and annual investment plans of PPWSA to be submitted for adoption by the BOD through the Director General;
-Preparing short-term, medium-term and long-term plans;
-Preparing statistics and all business and financial indicators;
-Preparing and managing development plans of PPWSA,including budget plans and foreign financial resources;
-Studying civil engineering plans, investment plansrelating to the installation of water distribution pipelines and inspecting these plans;
-Managing procurement activities that utilize PPWSA's internal resources and foreign financial resources.

• Department of Water Production and Distribution is the supporting department to the Director General and its duties include the following:
-Managing the implementation of all water treatmentand supply plans in accordance with the technical standards and programs;
-Maintaining, repairing and installing valves and main water transmission networks in accordance with the annual plan;
-Installing, maintaining, and repairing the electrical system for the water treatment facilities and all electrical equipment for the administration office;
-Reducing water losses.

• Department of Commercial is the supporting department the Director General, and its duties include:
-Preparing, managing and ensuring the security of customers' accounting documents;
-Managing bill collections;
-Inspecting and analyzing water consumptions of thecustomers in order to reduce water losses;
-Managing and implementing technical tasks relatingto household connections.

• Department of Administration and Human Resources is the supporting department the Director General and its duties include general administration, security, safety, protocol and human resources management and the preparation of short, medium and long term employment plans and human resources development.

• Department of Accounting and Finance is the supporting department the Director General and its duties include the following:
-Controlling the implementation of PPWSA's accounting rules and procedures in accordance with the applicable accounting laws;
- Organizing and controlling the operation of PPWSA's accounting system;
- Analyzing and reporting on the financial position and variances of financial performance to the Director General and the management on a regular basis;
- Advising the management on any business operation which is in violation of the accounting and financial principles of PPWSA as determined by the Prakas of the MEF.